Thursday, 24 May 2018

Customer Service Conversations - When Someone Else's Problem Is Now Your Fault

Customer: I NEED YOU TO HELP ME RIGHT NOW! I’m almost crying I’m so frustrated.

Me:

[Insert story of me explaining how I definitely can't help because they never did business with us, it's not now, never has been and never will be, our fault - and her having none of it]

Me: I understand, but [insert my employer] can't get involved here. If [insert the company who's actual fault it is] won’t give you a refund it’s your legal right to prosecute *them*-

Cux: I know my legal rights TYVM. I don’t need a lesson from you! I need you to fix it!

Me, knowing I can't, won't and don't have to:


Wednesday, 2 May 2018

Snapshots From: Starting A New Job

That day one arrival when you finally get hired so you can come out of your house in the brand new work clothes that you bought but can’t afford yet (but you don’t care).

Sailing through training with flying colours because you have a beautiful voice, lovely telephone manner, and calm disposition. At work.

That first paycheck purchase of something that wasn’t second hand, on sale or from Primark.

That glorious moment when the trainer lets everyone leave work at 4pm instead of 5 because he's so chill and work is apparently not that serious. Little do you know that after training it is that serious and this will never happen again.

First week out of training speaking to actual real people, doing the job you were hired for and realising the training equipped you for absolutely nothing and you can’t leave.

Trying to convince friends and loved ones that handing in your notice after 2 weeks/months because you hate/are terrible at this job is a totally viable option to pursue as a certified adult.


When you realise, sadly, that this in face *isn't* the job, field, profession or career path for you.

And finally, when you learn to stop letting the job you don't really like break you down because you have bills to pay and a life to live (give or take a few anxiety attacks in the bathroom or en route to work for the first two months).

Since I’ve shared what I went through being unemployed, I figured I’d also share with you some of what I experienced during my “bounceback” - when I eventually got a new job. Just for background - In 2017 I was working, passed an interview in February, got fired in March, and was unable to start my new job till September. By that point whatever job I got I would have been happy, let alone the one I’d been waiting on for so long.

Let me just say, the things you feel, and the people you meet in stepping stone jobs can be so unbelievable, you start looking back at unemployment like...was it really even that bad?

And of course, asking yourself - do I really need this job right now?


Monday, 30 April 2018

#SideNote 5SU - Exceptions

Much like the stages of grief, my 5SU are not restricted to a chronological order. You can go back, back, forth & forth all over the place, and flat out skip some steps altogether.

Case & Point: when I graduated and was unemployed for a bit I began at Stage 1. But now when I was fired from the terrible waitressing job I got a few months later - which I imagine is like being dumped by your trash, unambitious, inattentive boyfriend [that you don't even like anymore but you're just "with" him at this point], before you can tell him you’re too good for him and deserve better - I went straight to Stage 4. And then back to 2 and 3.

You can also have wake up call moments - that are not considered a jump to Stage 5 - and still not come out of the process in some cases.
Let me tell you. The day one of my housemates left me in the early morning on my sofa in my dressing gown and PJs , laptop out, coffee by my side, ready to search for hope and new jobs with fluffy enthusiasm….only to come back that afternoon to see me fast asleep, face planted and drooling, on that same sofa with my laptop on the floor - I realised I was waaaay too deep in Stage 2 living.
Even though at that moment I thought: Wow, this must mean I’m officially a bum* , I still continued to Stage 3 to try and resolve this..and landed at Stage 4 and 5 as normal.

In any case, just know that the pity part is on timer. At some point you pick yourself up and carry on because, you in fact do deserve better.

So find some post Stage 4 attitude and get back at it! It’s gonna be just fine.

*Bum1
[buhm]
a person who has no permanent home or job and who gets money by workingoccasionally or by asking people for money.


Saturday, 28 April 2018

The 5 Stages of Unemployment

Me, pretty much all of 2016:


For anyone still wondering what happened to my writing mojo and where I've been; or for those who randomly just stumbled across my forgotten blog, the above is my 2016 life personified in a single GIF. But it took me a while to get to that point. And the lessons learnt at the end of my 2016 into 2017 experience is what I like to call, The 5 Stages of Unemployment.

Disclaimer: Just like it took plenty of research, experience and evaluation to come up with the 5 stages of grief. I give you the 5 stages of employment - based on the research, experience and evaluation of me, myself and I - don’t @ me.


Stage 1 - The Emancipation

Fairly self explanatory, but basically you are happy about any of the below coming (back) into your life:
  • Time - to travel, see family, pursue hobbies
  • Freedom - from structure, education, exams, horrible colleagues/bosses
  • Identity - no need to be stuck in a role/doing work that’s just not who you are
  • Independence - you don’t answer to anybody, you are grown and can do what you want
And you take it upon yourself to celebrate your new found freedom accordingly. No curfew/end date given. You life this out with time limit TBC.







Stage 2 - Embracing the NapLife aka the Vicious Sleep Cycle
With the return of free time and independence (and possibly hindered by lack of identity) you will very easily fall into the habit of sleeping when you want, for however long you want. Staying up until 5am because - you ain’t got work in the morning. So you can sleepover, stay out late, wake up at 10 and stay home for the gas/electric/repair/deliver man (this may or may not have been my role as the ambitionless housemate) while everyone else is out living real life.

That’s normal. Especially if you’re not disciplined enough to keep your early wake -ups and scheduled bedtimes going. But the moment you start taking 1 2 3 4 5 hour naps in the middle of the day because you really ain’t got nothing else to do. Girl/Boy, beware. Welcome to dangerous territory. When you start and finish your day in the same dressing gown and PJs, more than once in a week...you’re far gone.


Check your calendar, if this is you and it’s summer, this isn’t even due to seasonal depression, you just officially have nothing better to do. Break the cycle and get out of the house immediately.



Stage 3 - Slinging Your Skills On the Corner
Eventually all proud shiny brand new graduates learn the same lesson - your grades don’t matter, experience matters. No experience, no job. Unless of course you enjoy recruitment, sales, marketing, customer service - which pretty much nobody ever really studies for but all hiring companies fish in the graduate pond.

Out of sheer boredom/desperation during the job-hunt process (also known as the fight for sanity/will to live), you could very well end up selling/giving away your skills to any and everyone that might have need of it. No matter how big, small, tedious or worthwhile the job. You end up feeling like your degree is some fake Rolex you’re trying to pawn off on the street. Nobody’s buying.
When everyone starts to ask questions on the spectrum of How’s the job hunt going - What are you doing with yourself life now? You will inevitably start giving excuses denying the fact that you’re busy doing nothing and your professional life is on pause rather than stuck. Because anything, even a lie, sounds better than the truth. Why? Because when you ask yourself if everyone else from your generation is more successful than you and making it happen? The answer/reality you're stuck with is yes. Yes they are. And ain't nobody got time to accept that.



Stage 4 - Crisis of Self Worth aka Rock Bottom

Don’t let the name scare you, this is as bad as it gets. So take comfort in that. The only way is up from here. If you have one of those unique, highly prized degrees that in actuality nobody wants/only fits in max 3 pigeon holes that you don’t want, you begin to question everything. You also begin to question, and severely dislike yourself and your life - which is at this point personified by stage 2 and/or 3. It’s very likely that you will try to hide this. Meaning that you will lie. To everyone.
But these times when you're at home by yourself:

Stage 5 - Epiphany of Self Worth aka Turning Point

When you’re at breaking point, something will happen. There will literally be a “the sun will come out, tomorrow” moment. Whether that’s from close friends or family encouraging you, someone finally offering you a helping hand, a job interview finally going your way, God letting you know #ItsNotOver and you feel encouraged to keep going. Somehow, someway, at some point, you decide to pick yourself up and it triggers the ultimate comeback. That doesn't always have to be a new job. It's really just being able to see yourself in a positive light again and throwing out all the rejection (emails) you’ve been holding on to.

So just remember, even though you may not have it all together, you may still be waiting on that job, don't let that define or hinder the way you see yourself.

You still a boss.


Tuesday, 21 February 2017

To the Grinch that stole my laptop last Christmas.....


I hope you & your Swiper-No-Swiping, Ebenezer Scrooge, Bad Santa behaving behind are happy!

Thank you for getting your Tomb Raider skills on point climbing up to my balcony and letting yourself in & not making a mess - so considerate.

Seeing as you took it upon yourself to steal my beloved huffy of a laptop I feel like I should tell you a bit about her. Me and my homegirl have been through a lot together. She was the first laptop I ever bought with my own money when I was 19. And being a Dell she was well into the mature stages of her life when you decided to snatch her up!

If my laptop were a person she would be that 50 something divorcee character in a movie/tv show with no clue trying to get back in the dating game - looks old fashioned, slow on the up take but still good fun with a heart of gold once you get to know them.

À la Blanche Devereaux

Or she would be that kid with a head brace, glasses & asthma, prone to multiple allergies but still DFW when the time came to go hard.



I remember fondly every blue screen when she would crash without warning, every time my DVDs would fail to play, movies and shows would play half-way then buffer for the rest of the night or just fail to load. I also remember how I was still able to play all my games and faithfully watch Netflix with minor - yet still frequent - interruptions.

Also, thank you for teaching me valuable lessons. I would have loved it if my PSHE lessons in school were spent focusing on how insurance works, whether you live with people or not, rather than how to "run a household" (covering the chores & skills I had been taught by my parents by age 13):


Lesson 1 - don't ever assume your landlord has your back. However nice they are - don't mess with that money honey, it's every owner for themselves.

Lesson 2 - Always insure your own. (Lone in the wind tumbleweed) You will get left with nothing while those you live with will claim their things back shortly. 

How you look when you hear the story and you find out they didn't have insurance....
Lesson  3 - A torch - not a bat/knife/hockey stick as I was trained - is your physical insurance aka self defence weapon. (Thank you CSI man for that valuable lesson)

Lesson  4 - Don't expect the police to be able to help you...in winter. Expect them to be late, to tell you all the ways anyone can break in whatever you do or don't do, that it's a shame, and to call them if another crime occurs before moving on.

Steve = how me and my housemates felt when the officer left.



Lesson 5 - It's cold. Thieves wear gloves. No prints people. So other than taking notes and sending you a courteous but pointless letter, there's nothing else eventful in the process.


While I'm so very annoyed that all that antivirus protection that kept her alive & pulled back from the brink of death is now wasted on you, it's better this way. And since you were bright enough to leave the charger behind I hope the most you get for her is a bag of crisps or you end up using it as a door stop this Christmas. I've been assured you are an opportunist, agile, but not very bright so hopefully she won't get you too far in life.

I am not a great candidate to be robbed, we both lost out in this case burglar-man, you just took a shoddy but sentimental machine off my hands. I'm just sad about my iTunes & photos to be honest. I curated those bad boys for years.


Guess I can finally start that MacBook fund. So thanks for that.


Yours,

A nolaptop having-still smiling-still winning-soon to be new laptop owner pending Christmas 2017. With her own home insurance & big fat torch waiting to shine a light on you should you try to hit me up in Old Trafford again.


[^INSERT TORCH HERE^]