Thursday, 24 May 2018

Customer Service Conversations - When Someone Else's Problem Is Now Your Fault

Customer: I NEED YOU TO HELP ME RIGHT NOW! I’m almost crying I’m so frustrated. Me: [Insert story of me explaining how I definitely can't help because they never did business with us, it's not now, never has been and never will be, our fault - and her having none of it] Me: I understand, but...

Wednesday, 2 May 2018

Snapshots From: Starting A New Job

That day one arrival when you finally get hired so you can come out of your house in the brand new work clothes that you bought but can’t afford yet (but you don’t care). Sailing through training with flying colours because you have a beautiful voice, lovely telephone manner, and calm disposition....
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